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Monday, April 12, 2010

Another Telstra Scam!

Telstra/Bigpond sent me an email telling me I had been infected by a Trojan (see below) and that they had detected it due to "unusual activity".

I am not using the account in question at the moment (as I am house sitting elsewhere) and I turned off the other computers before I left about 30 hours before this email arrived.

This is yet another filthy Telstra Bigpond scam to scare customers into using their "BigPond Security" ripoff.

Given that I don't use their poxy bigpond email address (I have it redirected to a real email address and this would be the only way they could detect it as they can't detect it remotely in the boot sector of my hard drive), how the hell would they know if I have been infected and by what - especially when no computers are connected to that account! All my computers are completely up to date with anti-virus software.

Update: I have now been home and tested all three computers and they are free of this trojan.

SCAM SCAM SCAM!

Here is an email I received this afternoon.


BigPond




 

Dear BigPond® Member,

Ref Service ID: [removed]@bigpond.net.au.

Going online should be a safe and secure experience for you and your family. We've recently noticed some unusual activity on your BigPond account and have some ideas for you on how to protect it.

Here's what we've noticed:

  • You have been infected with the Trojan&RootKit (mebroot) malware.

Here's what you can do:

  • Ensure your anti-virus and anti-spyware software is kept up-to-date. Close all applications and run a manual scan using the software to detect and remove any viruses or spyware.
  • Ensure your Firewall is operating correctly.
  • To help protect you and your computer from viruses, malware, spyware, phishing attacks and other threats you should consider a software solution such as BigPond Security.

For any questions in relation to your BigPond account, or to acquire BigPond Security, please contact 13 POND (13 7663). Alternatively if you already have security software, please contact your vendor with any technical support questions.

You can also get more advice on how to be safe online at telstra.com.au/cyber-safety

Kind regards,

The BigPond Team

 












® BigPond is a Registered trade mark of Telstra Corporation Limited. ABN 33 051 775 556.

Telstra




This communication may contain CONFIDENTIAL information of Telstra Corporation Limited (ABN 33 051 775 556). If you are not an intended recipient, you MUST NOT keep, forward, copy, use, save or rely on this communication, and any such action is unauthorised and prohibited. If you have received this communication in error, please reply to this e-mail to notify the sender of its incorrect delivery, and then delete both it and your reply.


As for the disclaimer, I was the "intended recipient", it seems I am free to do what I like with the email!

2 comments:

  1. If you check the post on whingpool there's actually a notice saying they are real. Looks a bit like spam doesn't it. http://forums.whirlpool.net.au/forum-replies.cfm?t=1410956&p=4#r72

    ReplyDelete
  2. Hi There,
    See the message from one of our Senior Network Security Engineers which may explain how we discover the issue and why you received the emails
    http://forums.whirlpool.net.au/forum-replies.cfm?t=1410956&p=4#r72
    If you have any suggestions about how we might improve the communication, please do let us know, as Glenn Points out our interest is to assist our subscribers and the health and wellbeing of the Internet in general.
    Gavin
    gavin.costello@team.telstra.com
    Telstra Product Management

    ReplyDelete